Frequently Asked Questions
When will I receive my cushion order?Cushions usually ship in 2 to 4 weeks. During our peak season from April to July, shipping times can be as long as 6 weeks. Please order early to avoid the rush. You can get them faster by using our express production option, typically cutting the production time in half. How will my order be shipped? Cushions will be shipped via UPS and be delivered to your doorstep. Are there any delivery charges? We offer free shipping on all orders! Is there sales tax on my order? We do not charge sales tax in states where we do not have a presence. All orders to PA and NJ customers are subject to the current tax rate. What if my order arrives damaged? Every item we sell is carefully inspected before it is shipped. When your order arrives, be sure to inspect it to be sure you received the right products and they were not damaged in transit. If you notice damage call us at 717-863-9622 as soon as you can to report the damage or discrepancy. In the rare case of concealed damage, please call us within 5 days of delivery and we will be happy to address the situation. What if I receive the wrong item? In the case of the wrong product shipped, please call us immediately and we will pay for return shipping and replace the incorrect product. Are the cushions waterproof? We use outdoor fabrics that repel water, but the cushions are not waterproof. Water can leak through the seams. This makes them suitable for covered areas. For uncovered areas, the cushions should be brought out of the weather or the furniture should be covered when not in use. This will extend the life of the cushions and the furniture. If they do get soaking wet, place them with their zippers down in a sunny location to drain the water. Why are there different prices for different fabrics? Cushions by Wicker Imports offers one of the widest selections of fabrics on the market today. We make our own premium cushions that are far superior to the standard cushions. We offer spun poly fabrics that are pigment printed and Sunbrella fabrics that are solution dyed. Sunbrella fabrics have a higher UV rating and cost more than spun poly print fabrics. What if I order the wrong size cushions? All cushions are made to order and are not returnable. Please double check your furniture measurements with the sizes listed on our product pages. All cushions are not the same. What if I don't like the fabric? Again, all cushions are custom made and are not returnable. We offer nicely sized fabric samples for free. You can order them here.